Refund policy

Last updated: June 22, 2026

Digital Products — No Refunds

The First Move is a digital product (PDF guide) delivered instantly via download/email after purchase. Because of the nature of digital goods, all sales are final and we do not offer refunds, returns, or exchanges, except where required by applicable law.

By completing your purchase, you acknowledge and agree that:

• You are purchasing digital content that is delivered immediately upon payment confirmation.
• You expressly consent to immediate delivery of this digital content.
• You acknowledge that, by consenting to immediate delivery, you lose your right of withdrawal / cooling-off period once delivery has begun, to the extent permitted by the law of your jurisdiction (including under the EU Consumer Rights Directive and equivalent UK regulations).

Exceptions

We will consider a refund only in the following limited circumstances:

• You were charged but did not receive the product due to a technical error on our end, and the issue cannot be resolved by re-sending the file.
• You were charged multiple times for the same order due to a payment processing error.

To request a refund under one of these exceptions, contact us at henryojala12@gmail.com within 7 days of purchase with your order number.

Chargebacks

If you have an issue with your order, please contact us first at henryojala12@gmail.com so we can help — most issues can be resolved directly and faster than through your bank. Filing a chargeback without contacting us first may delay resolution.

Contact

Questions about this policy can be sent to henryojala12@gmail.com.